Teamwork Collaboration and Conflict Resolution

Course Description

This course provides an applied approach to teambuilding, collaboration, and conflict resolution. Students will understand and apply these concepts within academic and professional settings. Students will develop structures, processes, and strategies to create and maintain effective teams. Gender, cultural, and individual considerations in team dynamics will also be explored.

Topics and Objectives

Team Fundamentals

• Identify characteristics, types, and design of teams.
• Recognize the relevance of teams and their advantages and disadvantages.
• Differentiate between team structure, processes, and strategies.
• Differentiate between tasks and maintenance behaviors in effective teams.
• Understand the five stages of teambuilding.

Teambuilding Processes and Strategies

• Identify individual strengths and weaknesses as they relate to teams and team roles.
• Examine the impact of leadership roles on team processes.
• Examine behaviors, including trust building, conducive to effective teams.
• Identify relevant team objectives and goals as they relate to team productivity.
• Develop effective team agreements.

Collaboration in the Team Environment

• Describe the elements of a collaborative team meeting.
• Create an agenda appropriate to the meeting purpose.
• Demonstrate effective communication in different team environments.
• Identify techniques of effective decision making in a team environment.

Conflict in Teams

• Identify sources of conflict.
• Differentiate between healthy and unhealthy conflict in teams.
• Understand the five conflict management styles.
• Examine individual preferences for managing conflict.

Conflict Management Tools

• Compare and contrast different methods of conflict resolution.
• Apply appropriate principles of conflict resolution to diverse conflict scenarios.