Managing in a Cross-Cultural Environment

Course Description

This course introduces issues today's managers face when dealing with a cross-cultural workforce and provides insight and tools that can be used to meet cross-cultural challenges in business. Topics include cross-cultural differences in decision making, the importance of cross-cultural awareness and training, implementation and measurement of diversification initiatives, organizational issues in the multicultural workplace, elements of culture, and management styles of global companies.

Topics and Objectives

Dimensions of Diversity

  • Identify the dimensions of diversity.
  • Describe the challenge of collaboration in a diverse workforce.
  • Examine the complexity of motivating individuals in a diverse workforce.

Demographic Factors

  • Describe the effect of demographic factors on management planning.
  • Analyze the role demographic factors play in contributing to organizational conflict.
  • Examine the influence of demographic factors on individual rewards and recognition.

Socio-Geographic Factors

  • Examine the relationship between class and work values.
  • Identify the management issues in a geographically mobile society.
  • Analyze how regional variations affect management planning.
  • Describe how the changing definition of family has affected the functions of management.

Key Concepts of Cross-Cultural Management

  • Analyze the effects on management functions created by cultural dimensions.
  • Examine additional challenges created by cross-border external environments.
  • Identify requirements for successful management of the global business.

Alternative Solutions to Cross-Cultural Management Problems

  • Analyze cultural synergy strategies used by global organizations.
  • Evaluate methods for managing conflict in global organizations.
  • Assess the readiness of global organizations to adopt and develop cross-cultural initiatives.

Critical Analysis of Cross-Cultural Management Solutions

  • Develop cross-cultural management tactics that meet strategic goals.
  • Examine the importance of job design for motivating employees in a cross-border organization.
  • Compare and contrast the effectiveness of leadership styles in a variety of cultures.

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