Facilities Management
Course Description
This course introduces students to the complex field of facilities management. Special emphasis is placed on facility maintenance, risk management, insurance, and liability issues relating to guests and employees. Other issues covered include compliance, security, and cost control. Upon completion of this course students will be able to identify potential liabilities and risks associated with the hospitality industry.
Topics and Objectives
Overview of Facilities Management
- Define facilities management.
- Analyze the role of facilities management within a hospitality organization.
- Describe the role of facility management in ensuring guest service/satisfaction.
- Compare and contrast facilities engineering and facilities operations.
Facility Asset Management
- Analyze the role of project management in the creation and maintenance of facility assets.
- Explain tradeoffs between life cycle and first cost analyses in terms of risk and cost.
- Differentiate among reactive, planned/preventive, corrective, and predictive maintenance activities.
Liability and Risk Management
- Rank potential liabilities.
- Recommend a contingency plan to mitigate risk.
- Describe the relationship between facilities management performance and insurance cost.
- Compare and contrast asset and guest security.
Compliance and Safety Responsibilities in Facilities Management
- Explain the impact of laws, regulations, and codes on facilities management.
- Analyze the responsibilities and methods available to facility management to ensure guest and employee safety.
Technology in Facilities Management
- Analyze the role of technology in facilities management.