e-Business Operations

Course Description

This course integrates two models of e-business strategies and applications for new and existing business enterprises. Some of the key business processes discussed in this course include e-Business Process and Strategy, e-Business Application Architecture, Enterprise Resource Planning, e-Business Strategy and Design, and Selling and Supply Chain Management. Emphasis is placed on creating an e-business design for domestic or international business enterprise.

Topics and Objectives

Foundation of e-Business Process and Strategy

• Assess the business process transformations required to compete in e-business.
• Analyze the compatibility of technical architecture to e-business processes.
• Design e-business processes that focus on the customer experience.
• Formulate e-business strategies that take advantage of future trends.

e-Business Application Architecture

• Assess the need for business model and application integration.
• Analyze the e-business application architecture.
• Formulate an e-business architecture that integrates application clusters.
• Select e-business application architecture for different business models.

Enterprise Resource Planning

• Formulate an e-business architecture that integrates the enterprise resource planning application clusters.
• Select an enterprise resource planning e-business application architecture for different business models.

Customer Relationship Management

• Formulate an e-business architecture that integrates the customer relationship management application clusters.
• Select a customer relationship management e-business application architecture for different business models.

Selling Chain Management

• Formulate an e-business architecture that integrates the selling chain application clusters.
• Select a selling chain e-business application architecture for different business models.

Supply Chain Management

• Formulate an e-business architecture that integrates the supply chain management application clusters.
• Select a supply chain management e-business application architecture for different business models.

e-Procurement

• Formulate an e-business architecture that integrates the e-procurement application clusters.
• Select an e-procurement e-business application architecture for different business models.

e-Business Strategy and Design

• Discuss the e-business strategy for a new/existing business enterprise.
• Create an e-business design for a new/existing business enterprise.

Knowledge Management

• Utilize knowledge management framework for e-business.
• Assess the need for business intelligence in e-business.