Change Negotiation and Conflict Resolution in Health Care

Course Description

This course examines and analyzes the significant issues related to collaboration, change management theory, conflict management, and negotiation in the fast-paced changing world of health care. Students will critique and discuss these issues from the perspectives of major healthcare stakeholders.

Topics and Objectives

Theory of Change Management in the Dynamic Healthcare Environment

  • Analyze the major drivers/dynamics of change and their impact on the healthcare environment.
  • Summarize the critical factors that need to be addressed when implementing changes in healthcare organizations, and the interplay of process, systems, and personal/professional roles.

Collaboration as a Critical Function of Work

  • Assess the process of collaboration, its benefits and the potential challenges.
  • Analyze how the nature of healthcare work, including the application of knowledge, experience, decision-making, and consequences, impacts effective collaboration.
  • Conflict, Negotiation, and Collaboration from the Perspectives of Major

Healthcare Stakeholders

  • Analyze the impact of different perspectives and accountabilities of healthcare stakeholders, including consumers, policy makers, healthcare management, healthcare providers, and payors, on the changing healthcare environment.

Concept Analysis of Conflict

  • Assess the benefits and costs of conflict in the healthcare environment.
  • Analyze conflict management styles and identify opportunities for growth through change.
  • Apply the most common steps of conflict resolution.

Negotiation Concepts, Methods, and Techniques

  • Analyze the concepts of integrative negotiation, mediation, arbitration, and Alternative Dispute Resolution (ADR).
  • Assess the variables that impact an individual's cognitive and emotional patterns toward negotiation.
  • Critique various negotiation techniques.

Applications of Change Management

  • Synthesize the components of collaboration, change management, conflict resolution, and negotiation.
  • Evaluate the long-term implications for healthcare organizations that continually promote and use collaborative approaches to their work.

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